Privacy Policy

## **Matsato Privacy Policy Summary**

### **Why Read This?**

This Privacy Policy explains how **EcomLT LLC (Matsato)** collects, uses, and protects your personal information. We follow GDPR and other applicable privacy laws.

### **Who Handles My Information?**

We are **EcomLT LLC**, trading as Matsato, located at **354 Downs Blvd, Suite 102, Franklin, TN 37064**. For any questions, contact: **[support@matsato.com](mailto:support@matsato.com)**.

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## **When Do We Collect Your Data & Why?**

| **Purpose** | **When** | **What We Collect** | **Why** | **How Long We Keep It** |
| ------------------------------ | ------------------------------------------- | ---------------------------------------------- | ---------------------------------------------------- | --------------------------------------------- |
| Processing your order | When you buy a product | Name, address, payment info, device, IP, etc. | To complete your purchase (contract) | Up to 10 years |
| Website security & improvement | When you browse our site | IP, device/browser info, country, interactions | For security and functionality (legitimate interest) | 1 month (standard use), 10 years (violations) |
| Customer support | When you contact us | Name, email, phone, order info, your message | Based on your consent | 10 years |
| Marketing & ads | If you agree or interact with ads | Contact info, IP, order info, ad interactions | Consent or legitimate interest | Up to 5 years |
| Social media interaction | When you message, like, or comment | Name, country, profile info, message content | Consent | 10 years |
| Recruitment | If you apply for a job or share your resume | Name, CV, contact info, experience | Consent, contract, or legitimate interest | 6 months–5 years |
| Legal & accounting compliance | For tax/legal/accounting requirements | Invoices, signatures, payment records | Legal obligation | 10 years |
| Defending legal rights | If involved in legal matters | All relevant data, legal records | Legal obligation or interest | 10 years or as required |

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## **Who We Share Your Info With**

We may share your data with service providers (e.g., payment processors, shipping companies, marketing tools, legal advisors). If sent outside the EU/EEA, we use standard safeguards (like EU Standard Contractual Clauses).

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## **Your Rights**

Under applicable laws (like GDPR), you have the right to:

* πŸ“„ **Access** your data
* ✏️ **Correct** inaccurate info
* ❌ **Delete** your data
* β›” **Restrict** how we use it
* πŸ“€ **Request portability** of your data
* πŸ™…β€β™‚οΈ **Object** to processing
* ❎ **Withdraw consent** anytime
* πŸ“’ **File a complaint** with authorities
* 🚫 **Avoid discrimination** for using your rights

To exercise your rights, email: **[support@matsato.com](mailto:support@matsato.com)** or call **+1 (205) 782-7133**.

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## **Cookies & Tracking**

We use cookies to improve your browsing, analyze traffic, and show you ads. These include:

* **Necessary Cookies**: Keep the website running
* **Analytics Cookies**: Help us understand usage
* **Marketing Cookies**: Personalize ads
* **Targeting Cookies**: Show relevant offers

You can manage or block cookies through your browser settings.

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## **Other Key Points**

* βœ… We **don’t sell your data** for marketing purposes
* βœ… You can use an **authorized agent** to make requests
* 🚫 We **do not use automated decision-making**
* πŸ“± We collect limited mobile/SMS info (but **don’t share it** for marketing)

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